EXCHANGE/RETURN POLICY
In the rare case that you are not 100% satisfied with your online purchase, you can get Online Store Credit for the same amount (minus shipping costs) for future purchases, within 5 days of receiving your order.
What is Online Store Credit?It means you can return your purchase and utilize the same amount for a later purchase.
How does this work?Simply email us at contact.minimatchers@gmail.com and request an exchange, and we will guide you through the process. Don’t forget to mention your Order ID in the email.
Till when I can claim this?Please make sure that you send in this request within 5 days of receiving your order. No requests will be entertained after 5 days.
How do I send the item back?Once your request has been approved, you will simply courier it back to us. Don’t worry; we will share the details with you when you email.
What about Shipping Costs?We apologize but we cannot refund any shipping costs, except in the following cases
- If the item was damaged when received by the customer
- If the wrong item was delivered
- If promotional free shipping is being offered
In all other cases, you will be responsible for bearing the cost of sending the item back to us.
Is there an alternate option?Yes. You can simply go to any Mini Matchers Head Office and purchase something else for the same amount.
Please take your original receipt with you and settle the balance at the same time.
Does this apply to items I bought on sale as well?Sale items cannot be exchanged or refunded.
What about International Orders?Currently, we do not offer any refunds or exchanges for international online orders.
What if I just want to cancel an order?Orders can only be cancelled within 24 hours of placing the order by emailing us at contact.minimatchers@gmail.com.
Please read our Customer Care Section for more details.
Please Note:
- Refund can only be claim within one month only.
- Any items that have been worn, used, or altered will not be exchanged.
- Tags and labels must be intact.
- Summer stock will be exchanged only with summer items & winter items only with winter stock.
- Inter-brand exchange is not allowed.
Need help?
Frequently Asked Questions
Order
Any product bought from Mini Matchers online store can be exchanged from the Online Store ONLY, provided it is unused and still has the label and tag in their original state (We do not offer exchanges unless we deliver the incorrect order or the product is faulty). This policy is applicable to local orders only.
It depends on where you are. Orders processed here will take 3-5 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Yes, a flat shipping charge of PKR 199 apply on all orders.